Standard bank do the right thing ,read the document I sent you

I am continuously being frustrated by the way Standard bank is handling my matter, firstly they are the only ones who are claiming that I am under debt review other institutions do not make such claims. They are responding to me without reading the document I sent them on 21-05-2020 which I received from Nokofin dated the same date. I have been holding the bank with high regard but clearly the way my matter is being handled have gross violation of my rights as a reputable client which leaves me with their deafing racial undertones which are so blatant .