STANDARD BANK -DO NOT USE

I got a home loan in November 2017 from Standard bank , they informed me if i switched my banking to them i would get reduced interest rate , so i naturally switched worst decision i ever made i was put on Prestige banking , and what a joke it has been , Your Prestige banker hardly knows who you are and if you go into see them you have to remind them of your situation as to why you are there. I had home insurance with Standard Bank however cancelled with them and switched to another provider i gave standard bank over a months notice however it took them three months to cancel, due to incorrect information been provided on the bankers side, so for two months i payed double premiums , i was only refunded 1 months worth of premiums and was told that it is normal practice to get the other provider to refund me , what a joke how can i ask my new provider for a refund when i gave them the start date , its absolutely ridiculous and i have been fighting it for 6 months, with no response or resolution i emailed my prestige banker saying i want to cancel my Banking with standard and had NO REPLY

Prestige banking is a joke they asked me to switch so i did yet i still have to keep my other bank account (another provider) open as they refuse to give me a credit card , my issue is you pay a set amount that includes a credit card facility yet they wont give it to you , So now i must keep my other account open so to have a credit card, in the end costing me money as i have to keep two accounts open

THINK BEFORE YOU SWITCH , such a massive mistake i made