Standard Bank do not respond to email

Item: Standard Bank
Rating: 1
Author: Pranesh S

Sent an email to *** regarding the closure of an account. I have not received a response. Do I have to waste time and money calling them and hanging on for eternity... because they are inefficient?!? Another reason to move to another bank.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

22 Mar 2022, 12:40

Hello Pranesh

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our Management team.

We will be in touch with further feedback.

Standard Bank Help Centre
***

Standard Bank's reply22 Mar 2022, 12:40

Official

Pranesh S's updateReviewer Update

24 Mar 2022, 11:00

Received a call from Phumzile a few mins ago... polite and willing to assist. But now I have to answer questions to verify who I am... some questions are from over 20 years ago! And some answers (to the best of my knowledge) are incorrect?!? We are in a modern tech era... what about OTP verification etc??
PLEASE Standard Bank... help me to close my accounts!! I DO NOT WISH TO BANK WITH YOU!

Pranesh S's update24 Mar 2022, 11:00

Reviewer Update