1 reviews | Active since Jan 2017
Standard Bank - DO NOT DO ANY BUSINESS WITH STANDARD BAN**** - *****s from clients - NEGLIGIENT customer service
<p>On 18 January 2017 around 8am I went to the Balfour Park Branch where I deposited R1700 into my daughter's school account. The ATM obviously had a glitch and accepted R1400. I tried to get the R300 back from the machine but it showed an error message and would not give me the R300. I went into the branch and paid the R1400 into the school account. The teller (Marilyn?) told me they could not get into the ATM until the next morning.</p> <p>She promised to do the following:</p> <p>send email to school that there was a cash jam and as soon as they open the ATM they will transfer the money. NO EMAIL WAS SENT.</p> <p>The following day another Standard Bank employee phoned to tell me they only found R250. I told her that the machine owes me R300. She apologised but was adament that they could only find R250. </p> <p>This employee then agreed to pay the R250 into my daughter's school account. IT WAS NOT DONE.</p> <p>I only found out that school fees were not paid when I received a statement from the school.</p> <p>Standard Bank now has R300 of my money which they have not attempted to return. They have my personal details.</p> <p>There is obviously some type of irregularity with the bank as well as the ATM.</p> <p>DO NOT DEAL WITH STANDARD BANK</p> <p>Precious</p> <p> ********** 980</p>
Good day Rochelle Brenner Rubin
Thank you for your posting.
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Good day Rochelle Brenner Rubin
Thank you for your posting.
Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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