STANDARD BANK DISSAPOINTS AGAIN

I am what Standard Bank refer to as Prestige Client. I sold a property and the proceeds were transferred by the Transfer Attorneys into my Current Account on the 1 July 2015. I wish to transfer these funds to Melville Douglas (a subsidiary of Standard Bank) to invest them for me. <br> <br> My daily as well as monthly transfer limits on Internet Banking are nowhere high enough to allow this transfer. I then placed a secure message on Internet Banking on 2nd July to increase my limits and till now NO REPLY.<br> <br> On the 3rd July I went into the branch in Hoedspruit, and was told that \Head Office"would need to check the funds before they can increase my limits. The lady at Queries promised to phone me on the 4th (which she did) but said that there was no reply from Head Office.<br> <br> Today again I went into the Branch and was now told that the reply time from Head Office is 14 days. This is just not good enough. I believe that service levels are so poor due to inefficient training of staff members.<br> <br> How do I proceed to get my limits raised so that I can transfer the funds. I am now seriously (after being a client for close on 30 years) considering moving to a bank that cares for its customers."""