RS
Rochelle S

1 reviews | Active since Apr 2015

24 Apr 2015, 11:59

Standard Bank dissapoints

This morning at about 04:50 I filled up my car at a cost of almost R500, I tried swiping my card but it was declined twice. I went inside the garage to make an Atm withdraw, after three attemps I finally got cash to pay for my fuel. At first I thought it might be my card that is damaged.<br> <br> At about 09:45 I tried to make a purchase from DisChem of over R700 only to have my card declined again. I went to the closest ATM to try and withdraw a R1000 without luck. I tried for a second time only to be informed I have reached my daily limit. I then checked my balances on my phone only to see that the R760.10 from my DisChem purchase and the R1000 I tried to withdraw went off against my balance even though both transactions were declined. <br> <br> I headed into the Brooklyn Branch to enquire and was told that Standard Bank is experiencing technical problems and that the transactions will only be reversed within 24hours. <br> <br> I am now stuck without any cash, a balance which is R1760.10 less than it should be and with no possibility of getting any cash unless I stand in a long line to withdraw from the tellers and I do not have the time.<br> <br> This is unacceptable service from a financial service.

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Replies (1)
Standard Bank
Standard Bank's reply28 Apr 2015, 11:06
Official
Hello RochellevStaden,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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