Standard bank dissapoint none stop > 5 calls later

I believe I am amongst many people that share the same sentiments in terms of response. Today marks a week that I still have not received any response to my many telephone conversations each amounting to more than 13 minutes long at a time. My husband calls to get a final settlement on our bond. firstly he gets told Standard bank don't have the service to email this info, its all telephone related. I call a week later, I eventually receive my statement with a settlement amount, I use the pay and clear option on FNB to get the final settlement, when I send through the proof of payment multiple call centre staff tell me they cant open my attachments, but they can open the attachments that show the FNB logo, this is a lot of hogwash, because the people cc'd in on the mail can see the proof of payment. I have sent multiple emails to personal staff members at standard bank, even got one of the staff members to email those I first asked and still no reply from any. I also sent through my own insurance showing the property now on my own insurance cover and no response to this. Instead the full debit order was deducted. The failure to respond is unacceptable and unprofessional...