Standard bank dispute charges process

<p>I have disputed 3 bank charges since January 2016 from Standard bank. Evidence was provided to the bank and since then I have not received my money back. I've tried to tolerate this issue for the whole year in 2016 by following standard bank processes, but I can't anymore. The sad part I have experienced most is to ask for feedback from the bank. What really happened to customer centricity?</p>