Standard Bank dismal customer service

Standard Bank now has only two branches in East London. If you have a problem and need to go to enquiries you have to put aside AT LEAST an hour in the queue. Their system does not allow me to resolve my problem online or telephonically as I do not have a correct pin. I have already spent more than an hour on the phone to the call centre on this matter. In the last three months this is the forth time I am having to stand in line, besides all the time I have spent on the phone and emails. The other times had to do with incorrect statements which I couldn't resolve telephically. That matter took 6 weeks to resolve. It is 16h04. I have already been here for 45minutes. Thankfully altho the bank is closed they are still serving me. I came here this morning and the queue was so long I didn't even stand in line. I have been trying to resolve this issue for around 4 weeks but every time I come here, the line is too long to wait in. Today I have no choice. Even tho there are 11 people still in this queue there are only two people serving at enquiries. I would estimate that each person is served for around 10 mins. There are four serving desks. I have requested more serving assistance but there has been no response to the request. Standard Bank, this is a deplorable situation. Clearly you do not care about your customers experience. How do you expect the economy to grow with this kind of service! We are standing in queues rather than getting on with building the economy. If there was a button for a zero or negative rating I would have chosen the worst one.