CC
Charl C

1 reviews | Active since Jan 2011

25 Sept 2016, 21:26

Standard Bank dishonest about garage card charges

<p>Standard Bank deduted R300 from my cheque account. Whne I queries this, I was told this is a new fee for keeping my garage card open and that I should rather use my debit card in future. They apparently do this to persuade people to rather use debit and credit cards. At no point in time did SB advise me about this so-called fee. I have logged calls and have been waiting for more than two weeks for a conclusion to this *******. I find this unacceptable and expect the R300 to be refunded to me asap.</p>

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Replies (1)
Standard Bank
Standard Bank's reply26 Sept 2016, 13:36
Official

Good day Charl

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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