1 reviews | Active since Jun 2016
STANDARD BANK - disgusting service.
<p> I cannot put into words the disgusting service my husband has received from Standard Bank. My husband is chronically ill and receives UIF benefits to buy medication etc. When we went to the ATM this morning, Standard Bank has decided to close the account, no communication with us, nothing. And when I phoned the call centre and got disconnected twice, they advised that the account had been handed to collections as it was overdrawn by R114.00. Against my advise he has been a loyal customer at Standard Bank, even our Homeloan is with Standard Bank and I cannot believe that this is what they do to people. I bank with Nedbank and the levels of service can not ever be compared. I was also told by the Call Centre, they cannot help me nor can they phone me back. My husband is chronically ill and desperately needs medication, the UIF benefits will now be returned to them and we will have to try and get this back from them. Who actually does this for R114.00 ????? I will go to the ends of the earth and use every means at my disposal to let the public know about this disgraceful treatment, hello peter, facebook, twitter, there are fortunately many forums that we can turn to and if I dont have any joy there, I will report this to the Ombudsman. If Standard Bank closes every account that is 10 cents overdrawn, where on earth would they find customers, people accidentally overdraw their accounts sometimes, we are human. WHAT DO WE DO NOW STANDARD BANK ? ARE YOU IN THE BUSINESS OF HELPING PEOPLE, SIMPLER, BETTER, FASTER ? To their graves perhaps ?</p>
Good day Clayton Smith
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Clayton Smith
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Clayton Smith
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Clayton Smith
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
