Standard Bank - Disgusting customer service

I cannot handle level of discomfort I have received from standard bank at the early stages of my bond application . It has ranged from *********** staff not knowing what is what and unable to give neither direct instruction nor clarity to my complaints being escalated 20 million times every time I follow up on something. <br> <br> Just when I thought all of this had come to an end standard bank does not stop to amaze me with unprofessional conduct and a lack of customer service with urgency from their staff including their complaints department. On the 3rd Nov the developer submitted a claim, then on the 4th the inspector from the bank came out to site. This site visit was apparently not recorded (or whatever the issue is here) which has resulted in the claim not being paid even after specified time of 5 working days. When they went to the branch they were told that it was never followed up (whatever that means). <br> <br> This is frustrating for someone in my position (1st time home owner). I never thought this process will be this stressful particularly with such a big organization. I thought you knew what you doing but clearly your people have lots of gaps. I canot wait to move my account