Standard Bank disgusted you never used to be like this what has happened

Last year Nov 2018 my husband of 43 years who was healthy had a shower came out we were talking he coughed feinted and died to say it was a shock is an understatement. the will is still not settled and because was in both our names I have to still keep paying the bond which is over R23000.00 I have been paying this plus other accounts since he died out of my capital last week they put up the payment no warning don't know why. Yesterday I tried to phone home loans which says each call is listened too well it took 3/4 hour going from agent, legal, deceased estates it was four departments in all and each I had to answer questions and then I was pushed on to another person. then I just turned the phone down anyway I phoned again and spoke to an agent called Joy Makayg what an angel I told her what had happened and she said she would try to get hold of someone to help me and phone me back she did phone me back and said someone called Naidoo would phone me she phoned me back in the afternoon to see if she had I told her no one had phoned me she said she would find out why she hadn't and would contact me today as I have been to the hospital all day I don't know if she has but what a dear angel I'm nearly 70 had two strokes and had a seizure after my husband died O'm on a lot of medication and still don't know why they increased my payment this month if it carries on like this my capital will be deleted and I will have to rely on my son to help me. I have been with this bank for 40 years.