SM
Shaina M
1 reviews | Active since Jan 2024
30 Jan 2024, 11:58
Standard Bank Disgraceful - No feedback
I app**** for a credit card online and somebody called me for documents and application. It has been at least 3 weeks and no solid feedback. I have followed up numerous times and no feedback. Disgraceful way to do business. When I call the call centre they keep saying somebody will get back to me but nobody gets back to me
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
30 Jan 2024, 12:05Good day Shaina
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jan 2024, 12:05
Official
Good day Shaina
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SM
Shaina M's updateReviewer Update
30 Jan 2024, 12:07You promises for feedback have never materialised in 3 weeks. Please can I have a timeline that I can expect feedback
SM
Shaina M's update30 Jan 2024, 12:07
Reviewer Update
You promises for feedback have never materialised in 3 weeks. Please can I have a timeline that I can expect feedback
Standard Bank's replyOfficial
30 Jan 2024, 12:12Dear Shaina
Our team will contact you to address this matter further.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
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Our team will contact you to address this matter further.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jan 2024, 12:12
Official
Dear Shaina
Our team will contact you to address this matter further.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will contact you to address this matter further.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
SM
Shaina M's updateReviewer Update
30 Jan 2024, 14:15Two hours have gone by and still no feedback - as I said you have very poor ethic when it comes to your clients
SM
Shaina M's update30 Jan 2024, 14:15
Reviewer Update
Two hours have gone by and still no feedback - as I said you have very poor ethic when it comes to your clients
Standard Bank's replyOfficial
30 Jan 2024, 14:19Dear Shaina
Our team tried calling you earlier however there was no response.
Please confirm a convenient time we can contact you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you earlier however there was no response.
Please confirm a convenient time we can contact you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jan 2024, 14:19
Official
Dear Shaina
Our team tried calling you earlier however there was no response.
Please confirm a convenient time we can contact you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you earlier however there was no response.
Please confirm a convenient time we can contact you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Jan 2024, 16:38Dear Shaina
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
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We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply31 Jan 2024, 16:38
Official
Dear Shaina
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***