STANDARD Bank DISGRACEFUL!!!!!!!!

Can you choose negative as one is too much. ME AGAIN. THEY ARE STILL MAKING 11 PHONE calls and sms a day to my folks for R25.00. I have explained to all divisions and none gives a ****. What to close it Gold credit card and they won't deal with me unless I am with my dad even though I have a Standard Bank power of attorney. Apparently doesn't cover CRDIT CARD. YEAH MAKES SENSE .....NOT. SO LETS just keep phoning a 79 and 82 year old husband and wife who are fragile and keep threatening them with law suits ....what for it.....for R25.00 EVEN although I had stopped the card 3 weeks ago cause of ********** activity. Didn't want a new card. Just wanted investigation and statement of what was on so could verify our true buys and pay it. Still waiting for that. And apparently they have given my dad the new card without telling him and of course can't tell me so I can make payment on the two items we did buy before card being stopped. I am so unbelievably anger. I have spend hours and spoken to at least 10 people to try and resolve this. But they are ****ing useless and not will to help resolve it. They don't care how much stress and anxiousness they are not only causing me by my elderly parents. If anything happens to them because of you harassing them for R25.00 after all I done. I will see you in court. DISGUSTING. USELESS UNPROFESSIONAL. NO CUSTOMER CARE at all.