1 reviews | Active since Oct 2015
Standard Bank DISGRACE MOVING FORWARD
<p> The night of 10-11 November 2016 a strong wind blew our garden wall of 1.8m x 16m totally over and damaged the gate post. The following morning I phoned Standard Bank (SB) and explained.</p> <p>Fri 11/11 SB sent an sms with claim nr 16/091488 and clearance no.</p> <p>SB sent contractors - High Standard Projects.</p> <p> These contractors explained that they do not give quotation in the rain and will come on another day??? Our property was totally open and we have dogs. Anybody can enter our premises from the street. </p> <p>About 15h00 we phoned SB again and they gave permission to erect the wall ourselves. </p> <p>Sat 12/11 Our builder and assistant arrived.</p> <p>Sun 13/11 They built, cleaned and removed rubble Saturday and Sunday until ± 16h00.</p> <p>All the building material was bought by us. We also paid their labour, travel and food.</p> <p>We've submitted our costs to SB and also sent before and after photos</p> <p>Wed 16/11 High Standard Projects phoned . They NEVER pitched or phone to apologize.</p> <p>Fri 18/11 High Standard Projects phoned and want to come. Again, they never pitched or phoned to apologize. </p> <p>Mon 21/11 High Standard Projects at last came – (only 10 days late) We also supp**** him with photos and our expenses which we already paid.</p> <p>Numerous times I phoned SB (according to my available records - 11 times with numerous emails sent as well) to follow up regarding our claim pay-out, every time their personnel tell me / promise me someone will definitely call me that same day.</p> <p>All our expenses added up to R12 981.00+.</p> <p>At last on Sun 9/4 we received an sms that R9781.26 will be paid out, which didn't happen.</p> <p>According to them they didn't have the correct bank details and said they will rectify it and the payment will be in done in 48hours.</p> <p>Sun 16/4 we received another sms that R6881 was paid into our account. </p> <p>How does this work??? This is unacceptable! Why don't they get back you?! Surely your money is good enough to take every month but when it comes to client service it's NON-EXSISTENT. </p> <p>I have also sent various emails to the Ombudsman regarding this problem but also have had no success. </p> <p>IT IS A DISGRACE</p> <p> </p>