STANDARD BANK DISGRACE

I have been a standard bank client for over 10 years and have never had an issue with them but I am sorry to say I am utterly disgusted with the service I've been given lately all over a R1000 refund which was supposed to done by now yet I am still waiting. I guess when it comes to taking money everyone is quick but time for refund, it becomes a headache. I was granted a Settlement amount on my revolving loan which was handed over and I agreed, the amount was debited month end 30th December but so was my usual payment of R1000 so I was made aware that the settlement amount was given by the attorneys and the R1000 was deducted by the bank. I call in from the 3rd of Jan 2023 to request a refund. I was then asked to email Personal Lending Recoveries office where they allegedly don't take calls which dealt with these issues. I then emailed the proof which was needed. I emailed multiple times during the next few days and got responses such as "your matter has been resolved" not stating proper information such as "your funds will be refunded, turn around time" and so on, leaving me thumb sucking. I then called in again during the next few days to find out that the Personal lending recoveries office does take calls and I was put through... First gentleman assured me my funds will be refunded in 7 working days, this passes and I give benefit of doubt maybe it's 10 working days but no I phone in on the 11th day to find out that maybe it's 14 working days I am still waiting for my refund. I must keep on emailing and calling in when the bank assistance don't even know themselves. STANDARD BANK PLEASE EDUCATE YOUR PERSONNEL CORRECTLY SO THAT EACH TIME WE AS CUSTOMERS CALL IN, WE DON'T GET 100 DIFFERENT ANSWERS ESPECIALLY ON THE TURN AROUND TIME FOR REFUNDS. IT'S A DISGRACE SPEAKING TO A CLIENT KNOWING YOU'RE WORKING FOR A BANKING SERVICE AND YET GIVING INCORRECT INFORMATION. I THE CLIENT ADVISING THE EMPLOYEE ON INFORMATION I HAVE READ UP. POOR STANDARDS I AM DISAPPOINTED