SD
Solomon D

1 reviews | Active since Feb 2020

08 Aug 2023, 11:56

Standard bank disaster

i am expecting payment from Singapore , last month i received a gift from Singapore in a foreign currency 886.67 USD it was cleared same day 05/07/23. yesterday received another international payment 1 711.44 USD it is a huge problem clearing this funds. I dont have food, my contract is suspended i have money to pay, but i cant till it is cleared.i don't have petrol to go look for customers, at the end of the day i must put my daily report because they wont be able to help in the future. Standartbank is the worse when it comes to customer service. I need that my money ASAP

0
Replies (3)
Standard Bank
Standard Bank's reply08 Aug 2023, 12:08
Official
Good Day Solomon 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
SD
Solomon D's update08 Aug 2023, 17:25
Reviewer Update
Problem solved at least i will go to bed not on an empty stomach.Thank you Standard bank and your team. God bless you
Standard Bank
Standard Bank's reply08 Aug 2023, 17:28
Official
Dear Solomon

Excellent customer service is our priority, and we are happy that we met that mark! 

Thank you for leaving an amazing review. It means the world to us and to our entire team! 

We look forward to serving you again soon!


Kindest regards
Standard Bank Hello Peter Team 
***