Standard Bank disappoints yet again.

Not even worthy of 1 star. I currently have a small Bond on my home and business property. Due to it being an Access Bond, my instalments are incredibly high. With Covid on the go, I have been finding it very difficult to afford the premiums and took a payment holiday - not realising that I was in fact going to be so heavily penalised. My business has only just re-opened and I am still finding it extremely hard to pay the instalment. I contacted Standard Bank to see if they could extend the term (to reduce the premiums) but I was told I would have to basically re-register the Bond / or I could mail the Debt Relief Department to discuss reducing the instalment. I have emailed them a few times and have only received an Out of Office message. At this rate, my next instalment will be due to go off and I may not be in a position to afford it. Pathetic service from Standard Bank yet again.