Standard bank disappoints once again

I have always had low expectations from Standard Bank since their service offerings were rather dismal but then after the makeover on their website and reaching out to their clients more, I decided to change my expectations regarding this matter.

I contacted their Call Center to change their debit order date. Thumi who assisted me said that after speaking to a colleague, it is too late to change it now. I totally understood but advised that I would like to have it changed for future debits. I was just told in a matter-of-fact tone, I would just have to phone again. Now as a client, when you mention something like this, it is not the duty of the customer to do this but the service provider has an obligation to follow up with the client and not the other way around! I then received a call from the Customer Service division a day later...they said the exact same thing...repeated my complaint to me and then apologised....and then...sorry there is nothing we can do for you....just offered that then I call, instead of phoning the call center, I can phone the agent directly.

We are missing the point of Customer Service here. I should not have to make follow up calls to the service provider to repeat a request especially after having spoken to the right person!

New image, same bad service.