Standard bank disappoints me severely

Standard bank listed me for ***** activities done on an account I have never used. I opened my account with them back in 2013 but that account was never used as I got ****** just a few days after opening it. They fail to reveal the type of ***** and have failed numerous times to resolve the issue. I ended up getting assistance from another agency. The response I received was that the listing still stands because the documents I provided for the dispute matched the documents on the account in question. My whole life has been put on pause because of the listing. I can't find work and I can't even start a business with a listing of this kind. I have never in my entire life done something as ********* as this listing. I made an honest living before and still wish to continue doing so. But how do I live when I can't even provide for my family. This has gone on for too long. The most frustrating thing about this is Standard bank never bothered to resolve this issue themselves, even after sending them all the requested documents. but they were quick to respond with a decline when another agency logged the complaint for me. To what extent should I suffer. I need answers from standard bank. It pains me to think someone was using my details and they bought things and gained somehow using my identity and standard bank treats me like a ********. To what extent do we suffer in the hands of those who should be protecting us? This is disappointing to say the least. I need this fixed.