Standard Bank disappoints again

What a surprise I got when checking my Bank statement today.Standard Bank helped themselves to R27.60 for whats called a "Fee mu primary sms". Its not about the amount, its about the cheek of without notifying its customers, it just automatically charges fees for what was usually included. The inclusion of the free sms service in my already expensive banking option (Prestige) was the main reason I chose that option. Ive been a Standard Bank customer for 24 years and am already paying much higher bank fees than other banks.Its purely because of the schlep of notifying everyone about a change of bank details that I havent moved to another bank yet.With Standard Bank you can be assured to almost never find an ATM , let alone a working one. Secondly, there are almost no more branches and when going to for eg Kolonnade Branch you LITERALLY sit there for HOURS for something as basic as getting a new card. I am really disappointed in the service especially considering the rate Im paying.