WV
Werner V
1 reviews | Active since Mar 2009
30 Sept 2015, 10:33
Standard Bank disappoints
I went to Standard Bank Montague Gardens to temporarily increase my EFT monthly limit. The consultant said she could not do the required increase prior to the money I want to transfer does not first reflect in the account.( There is no logical reason for that ). She offered to increase the limit in my absence the moment the money reflects....<br> My thoughts were...Ya right. Where in the world will that happen. As expected it did not happen. Now either I get helped through Hellopeter or I need to make a second trip to the bank very very grudgingly.... This is exceptionally poor service Standard Bank. Especially because with my ABSA account I could change my EFT limit online.....
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Replies (1)Standard Bank's replyOfficial
30 Sept 2015, 16:23Hello wvivier,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply30 Sept 2015, 16:23
Official
Hello wvivier,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
