Standard Bank Disappoints

<p>On Sunday 15 January I deposited a sizeable cash deposit into a Standard Bank ATM. The cash was inserted in the standard envelope and slid into the deposit slot, but while processing it spat out my card with a message that there was a technical error and my transaction could not be completed. But the envelope with the cash had been taken into the ATM. The next day I visited SB Centurion and the only thing they could assist me with was to log a Service Request with a deadline of the 23rd. This frankly is unacceptable. I have no access to the cash nor is it even reflecting in my balance. And to keep me in suspense while it is cash deposited with a SB ATM into my SB account and it not reflecting nor available is typical of the big company mentality. Even this morning when I phoned the ********** 000 call centre to enquire, they told me the system reflects a Service Request with a Jan 23rd deadline, and I simply had to be patient! Absolutely BS! Why is there no speedier resolution to this? Simply unacceptable. Grrrrr </p>