Standard Bank disappointing when it matters

My husband and i have been banking with Standard Bank for years. We have an overdraft we don't use, a credit card that gets paid up in full every month, vehicle insurance and we have money invested with them. Not to mention the daily calls and messages of personal loans they want to give us. After all that that they still declined our home loan application that other institutes approved, and upon enquiring why our personal banker just said she does not know because she doesn't have access to the information. What an disappointment our bank turned out to be. Won't advise any one to entrust Standard bank with their finances.