Standard Bank disappointing service once again!

Had to refresh my password on Internet Banking, and lost all my accounts, and beneficiaries. I spent close to 3 hours on the phone trying to get everything resolved, and I am still missing some accounts. Contacted "Prestige Banking" (not so prestige), to assist with linking my home loan and another account only to be told I must go into the branch to sort this out. In this time when we are meant to limiting contact surely this does not have be done in .a branch. I am very disappointed with Standard Bank's service of late, and after being a client for over 20 years I am seriously thinking of changing to another bank.