Standard Bank | Disappointing Service and Unresolved Issues from Standard Bank

Standard Bank's service has been utterly disappointing and I would give zero stars if possible. Despite reporting an unauthorized debit (after my vehicle has been paid off) and overcharges for 72 months on my initial contract), my issues remain unresolved. I initially send a review on Hello Peter on Fri (last week) and was contacted immediately by their representative, Gordon Bila, who made a promise to give me an update and solve the matter by Mon, 9 June. To date, no one has contacted me yesterday and my money (for the overcharges & unauthorized debit order) have not been refunded. I was assured by Gordon Bila that it will be resolved - empty promises and false info as expected. Their lack of accountability and incompetence have left me frustrated and ready to escalate this matter to the Ombudsman. Avoid this bank if you value reliable service.