STANDARD BANK DISAPPOINTING RESPONSE SYSTEMS

I have been banking with Standard Bank SA since 2016 and I can count the number of cases where their service has been excellent. It's very disappointing that I'll report ***** on my account and get both my cards blocked. All they tell me is a courier company will deliver your card...no follow-up after that, my other account is inaccessible. I don't have a PIN for my card. their system is always showing and giving error messages. Their banking app is not user-friendly. their call center line is forever busy and you will wait for a call back as they promised and NOTHING. I AM VERY DISAPPOINTED! To even think I worked for this business makes me wonder if it's the new leadership or what.

Today is exactly more than a week i have been trying to contact Business banking, call center, digital what what...

If other banks are doing so well in the digital platforms ... I wonder if they even check what the competitors are doing.