1 reviews | Active since May 2016
Standard bank disappointing one last time.
I been with the bank for 7+years. In the time I have purchase a house, ( recently R1M ) have a credit card and a personal loan ( R200k )with them. I am a private client and therefor pay additional fees to benefit for extra services. I wanted to purchase a vehicle and got refused. My banker wrote a motivation informing them off all the products I already have with them but still they refuse to help me. Sad part is more then 1 other corporation approved my application immediately and now things don't make sense to me? I will now have to take my business somewhere else.
Dear Christiaan Venter
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Christiaan Venter
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mr Venter
I refer to your complaint regarding concerns raised with your current relationship with Private Bank, and the fact that the Bank were not willing to provide finance for vehicle, as sought.
Please accept my sincere apologies for the breakdown of service that you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
Glenton has provided me with detailed background of your relationship with the bank, and clearly we have failed you when it came to the approval of facility sought.
The details of this application delay, and constant requests between Glenton and credit clearly indicate that we were not able to meet normal expectations to you, our customer. The learnings of this will be taken further with Credit, however I do realise that we were not able to meet with your request, and have possibly lost you to another bank.
I trust that the above clarifies your concerns raised and that business between yourself and the bank may be restored.
Kind regards
Penny Rabe
Good day Mr Venter
I refer to your complaint regarding concerns raised with your current relationship with Private Bank, and the fact that the Bank were not willing to provide finance for vehicle, as sought.
Please accept my sincere apologies for the breakdown of service that you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
Glenton has provided me with detailed background of your relationship with the bank, and clearly we have failed you when it came to the approval of facility sought.
The details of this application delay, and constant requests between Glenton and credit clearly indicate that we were not able to meet normal expectations to you, our customer. The learnings of this will be taken further with Credit, however I do realise that we were not able to meet with your request, and have possibly lost you to another bank.
I trust that the above clarifies your concerns raised and that business between yourself and the bank may be restored.
Kind regards
Penny Rabe