Standard Bank - Disappointing

Standard Bank Shyft (foreign exchange) is absolutely horrific as i was out the country from the 8h November 2019 to the 21st November 2019. I was debited in dollars twice by the hotel two seconds apart. When i called STD Bank Shyft they told me i must wait after 7 working days it will be refunded if not when im back i must complete a dispute form. So when i came back to SA i completed the form after a long wait i was credited by the bank and two days later i was debited again by the hotel for the same amount. So now im back a square one been debited twice for the same thing. I am getting no joy with Standard Bank and im at my wits end. I really wont recommend Standard Bank Shyft to anyone, they rather use other banks with less hassel. Can someone assist me please.