Standard bank disappointed me.

I have asked my prestigious account personal to refund me for something they didn't even complete. I've asked them to do a reversal on an eft I sent in error as I had already paid for it. I paid R292.55 for Fanyana Maisela to complete the reversal before they even process the refund they took the R295.55 upfront. Only to get an email from Fanyana Maisela to say it was not successful as DSTV declined to give standard bank permission to return the money. Neverless. Fanyana Maisela sends me this message to my shock that I've now wasted 2 lots of money the money going to dst and the money standard bank took. I reply back in horror saying I am not happy with the reply that they will not do the refund and I've lost another R292.55 in a few they never sorted out. I was not aware that there was a chance it could be refused. I managed to get standard bank in Herm**** to refund me that pre fee. My ill-feeling comes from Fanyana Maisela whom didn't not bother replying with a decent reply to my email I sent back.