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dillin N

1 reviews | Active since Oct 2016

26 Oct 2016, 17:54

standard bank disapointment

<p>Bond done with standard bank. Couldnt use my own lawyers as appointing lawyers were given by standard bank ( apparent only high performing lawyers are used ) the high performing lawyers gave me documents to sign for standard bank without going thru the documents explaing stuff to myself n my wife. I had paid my both lawyers fees in cash and standard banks ( high performing lawyer ) didnt explain about initiation fee that should also be paid. And now for R6000 over a period of the bond which works out to over R40000 . I have to pay. Very disapointed with standard bank. As i am a loyal customer that banks with them. Now i seek options to move my bond over to another bank</p>

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Replies (2)
Standard Bank
Standard Bank's reply27 Oct 2016, 14:24
Official

Good day Dillin Narayansamy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply28 Oct 2016, 13:04
Official

We thank you for your posting regarding your negative experience and appreciate your patience whilst we were looking into the matter.

As per our telephone conversation, this issue has been addressed with you and resolved.

Kindly accept our sincere apologies for the service breakdown experienced with our institution.

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Lucy Mo***eng

Complaint Resolution Centre

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