GR
Grany R
1 reviews | Active since Oct 2023
18 Oct 2023, 13:40
Standard Bank Diners club - Bad service
I have had a horrible experience with Standard Bank Diners Club. All outstanding money was paid and money was still deducted from my account. I requested them to refund the money deducted, only half of the money deducted was refunded. No explanation was given, and several emails were sent, but no one bothered to reply. And money was still deducted from my account after that. I sent an email to cancel this Diners card, but their staff just read my email and did not bother to reply
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
18 Oct 2023, 13:42Good Day Grany
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Oct 2023, 13:42
Official
Good Day Grany
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
GR
Grany R's updateReviewer Update
18 Oct 2023, 14:11These are the names of Diners Club staff members I have been dealing with, or shall I say that ignored me.
1. Dorcas Ramahloko - she sent an email to say there will be an R42 refund charge - I rep**** and said I don't approve of paying an R42 charge for my money to be refunded. She then never bothered to reply, and a refund was not made. Still no communication from her regarding the refund. I then sent an email to her ccd Candice Errens and Rethabile Tladi, but none of them responded.
It was only after I sent another follow-up email a few days later that I got a response that the R42 refund charge would be waived. To my horror - half of the money that was supposed to be refunded was paid into my bank account. None of them bothered to send an email to say the refund was done or why only half was paid. These people don't care!
So I assumed that the account is settled balance is zero after half of my refund was taken. End of the month I get an SMS - R580 balance, R50 will be deducted. that was deducted. This month again balance has increased to R680, and the amount is increasing yet the account is settled and unused. I request them to cancel. Still ignored it, yet they went into my account and deducted. This is daylight *******.
1. Dorcas Ramahloko - she sent an email to say there will be an R42 refund charge - I rep**** and said I don't approve of paying an R42 charge for my money to be refunded. She then never bothered to reply, and a refund was not made. Still no communication from her regarding the refund. I then sent an email to her ccd Candice Errens and Rethabile Tladi, but none of them responded.
It was only after I sent another follow-up email a few days later that I got a response that the R42 refund charge would be waived. To my horror - half of the money that was supposed to be refunded was paid into my bank account. None of them bothered to send an email to say the refund was done or why only half was paid. These people don't care!
So I assumed that the account is settled balance is zero after half of my refund was taken. End of the month I get an SMS - R580 balance, R50 will be deducted. that was deducted. This month again balance has increased to R680, and the amount is increasing yet the account is settled and unused. I request them to cancel. Still ignored it, yet they went into my account and deducted. This is daylight *******.
GR
Grany R's update18 Oct 2023, 14:11
Reviewer Update
These are the names of Diners Club staff members I have been dealing with, or shall I say that ignored me.
1. Dorcas Ramahloko - she sent an email to say there will be an R42 refund charge - I rep**** and said I don't approve of paying an R42 charge for my money to be refunded. She then never bothered to reply, and a refund was not made. Still no communication from her regarding the refund. I then sent an email to her ccd Candice Errens and Rethabile Tladi, but none of them responded.
It was only after I sent another follow-up email a few days later that I got a response that the R42 refund charge would be waived. To my horror - half of the money that was supposed to be refunded was paid into my bank account. None of them bothered to send an email to say the refund was done or why only half was paid. These people don't care!
So I assumed that the account is settled balance is zero after half of my refund was taken. End of the month I get an SMS - R580 balance, R50 will be deducted. that was deducted. This month again balance has increased to R680, and the amount is increasing yet the account is settled and unused. I request them to cancel. Still ignored it, yet they went into my account and deducted. This is daylight *******.
1. Dorcas Ramahloko - she sent an email to say there will be an R42 refund charge - I rep**** and said I don't approve of paying an R42 charge for my money to be refunded. She then never bothered to reply, and a refund was not made. Still no communication from her regarding the refund. I then sent an email to her ccd Candice Errens and Rethabile Tladi, but none of them responded.
It was only after I sent another follow-up email a few days later that I got a response that the R42 refund charge would be waived. To my horror - half of the money that was supposed to be refunded was paid into my bank account. None of them bothered to send an email to say the refund was done or why only half was paid. These people don't care!
So I assumed that the account is settled balance is zero after half of my refund was taken. End of the month I get an SMS - R580 balance, R50 will be deducted. that was deducted. This month again balance has increased to R680, and the amount is increasing yet the account is settled and unused. I request them to cancel. Still ignored it, yet they went into my account and deducted. This is daylight *******.
Standard Bank's replyOfficial
18 Oct 2023, 14:23Good Day Grany
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Oct 2023, 14:23
Official
Good Day Grany
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 Oct 2023, 16:53Hi Grany
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Oct 2023, 16:53
Official
Hi Grany
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
19 Oct 2023, 13:22Good Day Grany
Thank you so much for the update.
We will close the matter as resolved.
We appreciate you flagging such matter with us.
Please remember to update your Hello Peter rating in line with your experience for our training purposes.
We are always here to assist should you require any assistance.
Kind regards
Standard Bank Hello Peter Team
***
***
Standard Bank's reply19 Oct 2023, 13:22
Official
Good Day Grany
Thank you so much for the update.
We will close the matter as resolved.
We appreciate you flagging such matter with us.
Please remember to update your Hello Peter rating in line with your experience for our training purposes.
We are always here to assist should you require any assistance.
Kind regards
Standard Bank Hello Peter Team
***
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