Standard Bank Digime problem resetting up my internet banking after my phone was ******

I had my phone ****** last week and reported it to the bank, and had them block my profile from the device. They did this and proceeded also to make all my transfer limits, etc. 0, that's all good and well, but now I have a new one and since Monday have been trying to get my profile set up properly, the DigiMe process keeps failing, and the IT/App department told me yesterday that the eta to fix this issue is the 21st almosty 2 weeks from now :( So I can't load benefits, can't transfer money, and because my original profile was loaded with my credit card, which is now blocked because of arrears, I have to use my cheque card, and now all my beneficiaries are gone and have to be. Reloaded because they were linked with my credit card:( They cannot expect me to wait till the 21st to be able to use my online banking. This service stinks. I have been with Standard Bank since I was 16, and my Grandpa was a Std Bank manager for many years. I am now seriously considering changing my bank. It has wasted my time all week trying to fix this because you updated something, and there are issues. I work in IT. Don't you guys test your stuff before you release it? Why will it take nearly 2 weeks before I can expect this to be fixed? You are not the bank you once were :( I have called your customer care multiple times, and the issue has been escalated twice already it took almost 2 hours yesterday to get through to customer care and the digital banking department while I was in the branch. Your poor consultant had to go home late. This issue is going to **** a lot of people off, and your consultants are the ones who will have to face the backlash from irate customers. If you value your clients and want to keep them, you'd better start sparking and light a fire under the buts of the digital banking department to fix the issue ASAP #worstbankinsouthafrica