Standard bank Difficult, Worse, Slower

In April 2021 I went to Standard Bank Mall the South where I hold a Home Loan Account and did an application with Terrance Lefifi and all documents which was requested I made sure I gave it.

It was said that the amount I am applying for was more than the value the bank evaluated it for. So I asked them a simple request which was to send me the evaluators evaluation certificate and I have been begging for this for almost 3 months now.

I went to see Terrance at Standard Bank seven times and I was told the same story over and over and over again.

The story that he gives me is that it's out of his hands he has to wait for the evaluator to send it to him and then only he can send it to me.

So clearly Standard banks evaluator Andile Makhowane is not doing his work or unless this is how the Bank treats their customers.

So because of Terrance and Andile this has cost me a fortune with my lawyers because we have to keep postponing until Andile decides to send the Evaluation Report.

So should I request to leave Standard Bank and transfer my bond elsewhere