LS
Lesego S

1 reviews | Active since Dec 2020

02 Dec 2020, 12:05

Standard Bank diepkloof square

I was withdrawing from standard Bank diepkloof square, and the lady next to me asked for help and we called the security guard and he refused to come out and help what is the use of having him at the atm if he won't assist customers. The lady lost her money trying to deposit in one of your atms, I'm so disappointed.

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Replies (1)
Standard Bank
Standard Bank's reply02 Dec 2020, 16:49
Official
Dear Lesego

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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