Standard bank didn’t keep to their word

I filed 2 complaints with Standardbank and they committed to resolving my issue but they haven’t followed through to date. This is really disheartening. I’ve been so loyal to the bank but I’m feeling really let down. I will definitely be shopping around for an alternative bank. The arrogance displayed by standard bank is rather disturbing. They stole money from my account, they did this by charging me R380 for sanding me my statements for the month of February and March 2020. This is ridiculous, my charges are also R209 per month, and the banker who assisted me has said it would cost R80 per statement... I’m very annoyed with the bank.