STANDARD BANK DICTATES WHETHER A CUSTOMER CAN CLOSE AN ACCOUNT!

I sent a letter by email to Standard Bank on 24/07/2020 requesting them to close a Money Market account in my name and one in my husband's name, and to remove them from my internet banking profile. The letter was signed by both my husband and myself.

Sibusiso Nkosi from Standard Bank Prestige Banking decided that he was not going to accept the letter with both mine and my husband's signatures, and that he needed to talk to us telephonically before he would close the accounts and remove them from my banking profile.

I have spoken with Sibusiso Nkosi telephonically, and despite our telephone conversation, he has still NOT closed my Money Market account.

I THINK IT IS TIME I CLOSED ALL MY STANDARD BANK ACCOUNTS AND TOOK MY BUSINESS TO ANOTHER BANK - ONE THAT UNDERSTANDS CUSTOMER SERVICE!!!!