STANDARD BANK DEVICE STORE - DISGUSTING SERVICE

Thank you for your automated response, it's highly apprciated!!!
let me explain what transpired throughout yesterday with your support centre:
I spoke to Michelle Pillay, who asked me to e-mail ***, my e-mails were returned with the following error:
The following addresses had permanent fatal errors ----- <***>
(reason: 554 5.7.1 Message Rejected Class=operational, Subclass=non-routable-subdomain)
(expanded from: <***>)

I called the "Support" Line again and was told by Andile that he will gey the IT department to contact me......still waiting for that call

Then I spoke to Rukhsana at the "Support" centre and she told me to go visit a Standard Bank Branch to get the issue resolve, REALLY!!!!

Then I spoke to Ashely, i told him that i would like to speak to manager, he wanted to know what the issue was, so I explained myself again, he put me on hold for 12 minutes and the call got cut.
He called back and told me that the 48 to 72 hrs referred to in the e-mail from Standard Bank meant , i should wait 48 to 72 hrs for a tracking number and not the Delivery.....SERIOUSLY!!!! i was besides myself at this point.

He told me his manager was with him so i asked for her name and to speak to her. From standing there, Karisha Govender was suddenly in a meeting, then i asked to speak to her manager Judy Chetty and his response was that they are both not in the department at the moment,

All i want is R12858 that was taken off my account to be refunded.