1 reviews | Active since Oct 2014
Standard Bank Destroys Our Dream
<p>Standard Bank costed us as we now have a bad credit rating and cannot get a home loan due to Standard Banks incompetence. We will be taking the matter further has they have now impaired our chances of securing a home loan and having a place of our own. I will be placing this all over the social media.</p> <p> </p> <p>Two months ago we were approved for a home loan of R600 000.00 without any deposit and now because Standard bank has given the credit bureau false and inaccurate information we cannot secure a home loan of R570 000.00. We were so excited to be taking on our new venture in purchasing our first very own property that we can call home but now Standard bank has ruined our dream.</p> <p> </p> <p>Email from Standard Bank Consultant Below:</p> <p>Good day Mrs Jacobs</p> <p> </p> <p>Please accept this email in response to the complaint regarding the Bluebean account: ********** ********** 32</p> <p> </p> <p>We would like to be apologise for the inconvenience caused by the oversight on our behalf for the payment profile on the credit bureaus.</p> <p> </p> <p>Kindly be advised that the request has been sent to the credit bureaus to update the payment profile to zero as well as the system.</p> <p> </p> <p>The update will take approximately 2 to 3 business days to take effect. We sincerely apologise for the oversight in this regard and thank you for your patience during resolution.</p> <p> </p> <p>I trust the above is in order.</p>
Good day Abdul Ghakeem Khan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
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Good day Abdul Ghakeem Khan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good Day,
Please be advised that one of your consultants called me on the 18th July and confirmed that they will sort the matter out within 24/48 hours. On 21st July I received no feedback or follow up so i called, the agent that i spoke to confirmed that the credit has been cleared by 2 out 3 of the credit agencies and that she is waiting on Transunion to provide confirmation which should be the next day and that she will call me tomorrow. I asked her to please provide me with a letter to give to the banks that i app**** to for a home loan, she said she will have the letter of confirmation that the account is closed by tomorrow. On the 22nd July I tried to follow up with the complaints department via Facebook as they have responded to me via Facebook. On 25th July I still haven't received any feedback and today on the 26th July I again sent a follow up message and tried to call Megan Scullard who is not available.
Standard Bank have made me numerous promises about feedback and haven't kept any of there promises. I have all communication on email, chat and voice calls as proof that i have been made promise after promise with NO delivery. I have therefore decided that I will not only be making a statement on social media but I will also be going to the news papers and radio stations to report my story of how Standard Bank ruined my life and a chance to get my own house and a place to call home!
Good Day,
Please be advised that one of your consultants called me on the 18th July and confirmed that they will sort the matter out within 24/48 hours. On 21st July I received no feedback or follow up so i called, the agent that i spoke to confirmed that the credit has been cleared by 2 out 3 of the credit agencies and that she is waiting on Transunion to provide confirmation which should be the next day and that she will call me tomorrow. I asked her to please provide me with a letter to give to the banks that i app**** to for a home loan, she said she will have the letter of confirmation that the account is closed by tomorrow. On the 22nd July I tried to follow up with the complaints department via Facebook as they have responded to me via Facebook. On 25th July I still haven't received any feedback and today on the 26th July I again sent a follow up message and tried to call Megan Scullard who is not available.
Standard Bank have made me numerous promises about feedback and haven't kept any of there promises. I have all communication on email, chat and voice calls as proof that i have been made promise after promise with NO delivery. I have therefore decided that I will not only be making a statement on social media but I will also be going to the news papers and radio stations to report my story of how Standard Bank ruined my life and a chance to get my own house and a place to call home!