Standard bank destroying your life and credit scores since forever!

Again dealing with problems from standard bank. I reported ***** on my account in september, for a debit that was for a subscription that i already canceled months before. I had to do this via email as my cellphone has been cut due to my father passing away and i included that in the email to the ***** department. so my cards were temporarily blocked and i never got any communication from the bank again. So this week needing to urgently use my bank as my car had a seized alternator i went onto my banking app to see if money could be moved into my account just to find out that they continued my cards and now my account is over R1000 in debt because of them doing so. So i called the bank off a prepaid simcard to find out what **** they have made. According to standard bank ***** department (supposed to be investigation specilist protecting your credit) they could not get hold of me on my cellphone number. BUNCH OF BRIGHT sparks arent they. So now they have made my problems 1000 times worse and have left me in the ****, not only could they read a simple email, but they could not protect my money, its like hiring a hamster to protect you as a bouncer! Then i got told if i want to dispute the bank charges i need to talk to the credit department, 2 hours later i speak to niphoso at the credit department just to be resured that YOU CANT DISPUTE CHARGES OVER THE PHONE!!!! Honesty its no wonder so many branches are closing down cause standard bank, cant protect your funds, their employees cant read and they ***** your credit scores in the process of you getting your account *****ulantly debitted! time to move to FMB hopefully their employees can actually ****ing read!