Standard Bank Deposit Non Resolution

On the 5/10/22 we went to the Standard bank ATM to deposit two days takings. The ATM accepted the first deposit and we received our proof of deposit. We deposited the second deposit and didn't get a proof of deposit and was told by the standard bank security to report it to the Inside of the bank. They gave us a "request nr ***.

I have tried to speak to several people to try and get confirmation or info on how to get our deposit back. That Included asking the branch manager (Thomas) to get back to me.

This is where Standard Bank really went off the deep end, no manager got back to me, not EVEN a response from your customer care email?

How is it that I can't get a person to tell me what happens to our deposit???...

Should I rather open a ***** case against Standard Bank BEFORE ANYONE does something!!!!!

How can a supposed to be BANKING INSTITUTIONS have to little regard to an existing clients need to resolve a VERY SERIOUS situation????.

PS: No need to have all these avenues of lodging a complaint if no one bothers to even listen or address it!!!