SM
Sandy M

1 reviews | Active since Jul 2019

06 Feb 2020, 15:00

Standard Bank - Deplorable

We had two clowns at the door at 6.20 AM to repossess Tim’s car. Apparently we are in arrears. In October a gentleman phoned Tim saying payment had not been received and then found that the money was going into a dormant account. The Sheriff and the man from the bank had a warrant dated 13 June 2019 which is before we made our arrangement. - They insisted that it was valid. We had to request ID. They threatened us that they would call in a flatbed if we did not co-operate and it would be for our cost. They just wanted to “do their job” No questions, no common sense At 20 past six in the morning you are not at your best. This must be sorted out TODAY. They took it and they must bring it back

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Replies (1)
Standard Bank
Standard Bank's reply07 Feb 2020, 07:10
Official
 Hello Sandy
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Tshilidzi MulaudziComplaint Resolution Centre
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