Standard Bank Departments are failing - customer service and feedback sucks

Trying to get ahold of a business banker and its almost impossible. went into the bank and they sent an email to the business banker, he called and we told him the situation. he never got back to us. it now appears many of standard banks departments are faulty and do notcare for the clients. their customer services are very bad this includes foreign payments department, estate handling and now business banking of which we dont know who it is.... All we want to know now is why we are paying so much much of service fee every month. period