Standard Bank ***** Department use antiquated and put customers at risk

I recently purchased books online from gleamgrace.co.za but never received the items. I subsequently logged a ***** case with Standard Bank, and the assistance I received was extremely disappointing.

The ***** department contacted me, yet the Standard Bank app indicated that it could not verify the incoming call and instructed me to verify myself. I was then asked to approve a request sent to my phone while I was not even signed in to the app. After that, I was instructed to delete my virtual credit card, effectively removing my ability to access the transaction history or receive a potential refund.

To make matters worse, Standard Bank later sent me outdated and inefficient paperwork in the form of a Word document to complete, reflecting a process that feels antiquated and out of touch with modern banking practices.

I have raised formal complaints with my private banker, the ***** department, and the legal team, yet I have received no response. These outdated processes place customers at risk and leave them vulnerable to exploitation, which is unacceptable for a financial institution of this scale.