IB
Irene B
1 reviews | Active since Oct 2017
14 Aug 2023, 15:37
Standard Bank ***** department taking forever.
I logged a ***** case against my account on the 4th of August 2023. I was told it would take 5 to 6 working days to get it sorted as it was a *****ulent transaction on my bank card. My card was stopped, however when I called this morning I was told that they tried to contact me on the 8th to give me an update. I went through my call log no such call was received or missed. I was told that I would get a call this afternoon. Nothing as yet and I desperately need the money back in my account.
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Replies (2)
Standard Bank's replyOfficial
14 Aug 2023, 15:47Dear Irene
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Aug 2023, 15:47
Official
Dear Irene
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
15 Aug 2023, 13:14Dear Irene,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2023, 13:14
Official
Dear Irene,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***