Standard Bank ***** department service appalling!!!!!!

This is the fourth time my account got hacked and money ****** with my card in my possession, a card I hardly use for online transactions and yet transactions went off my account ,what's impossible to understand is that the card used is my new that got ordered and issued by standard bank, I reported the transactions before they went off and were still on "authorisation" stage, how is it that they can't be reversed when clearly all signs show that it's *****ulent. Standard Bank ***** department hasn't provided any sort of feedback, whether by mail or text, the service is beyond pathetic at this stage ,I'm enfuriated that after 7 working days no-one has come back with feedback ,what's the point of reporting when the bank I "trust" is the one that's failing to protect it's clients numerous times. My case needs to be resolved and a way forward provided , this is beyond ridiculous really.😡😡😡😡😡