Standard Bank ***** department non existent

This is regarding case no:*** I am disappointed with the manner in which this Bank has dealt with my matter.First I was told to order a replacement card since the case involves a transaction which was authorised using my card. They promised me that it will only take 3/4 days for the card to be delivered to my requested location ,their branch Kingsmead in Durban .but due to frustration I went yesterday since I cannot use my account I found out that their call centre agent did not capture correct information regarding the delivery of my card.this means I have to endure more days without access to my account since their investigation on the matter has not concluded.Standard Bank is so outdated that I fail to understand why it has to take more than a week to issue a new cheque card,let alone solving the matter I need to have access to my account Another thing they did not even bother to apologise for their mistake in this matter ,by the way am still waiting for their response regarding the case My advise to anyone seeking peace of mind do not even consider this bank next time you are looking to do business they slow .outdated and very arrogant