Standard Bank ***** Department – No Feedback, No Victim Support After ***** Report

Complaint:

I am lodging a complaint against Standard Bank’s ***** Department for the unacceptable way my ***** case is being handled.

After reporting the *****, I received no feedback at all. I was never contacted by a ***** agent, I was not initially given a reference number, and despite repeated phone calls, I was denied information even though I am both the client and the victim.

During one call, a ***** agent provided misleading information regarding another bank allegedly unlocking *****sters’ Capitec accounts. This added to my frustration and confusion.

I also struggled to submit additional evidence, as the process was made difficult and discouraging, with no assistance or confirmation that my evidence was received.

Because Standard Bank failed to assist me, I personally contatced Capitec to help, and was forced to submit further evidence through Capitec, even though Standard Bank is my bank.

To be clear, this complaint is not about branch staff at Tygerberg Manor, but specifically about the Standard Bank ***** Department - Johannesburg, which has shown a total lack of accountability, communication, and victim support.

As a paying client and victim of *****, this level of service is unacceptable. I expect Standard Bank to urgently investigate this matter, provide a clear explanation, and take responsibility for the failures experienced and resolve this matter urgently.