Standard Bank ***** Department Left Me Without Access to My Money

Standard Bank ***** Department Closed Case but Account Still Blocked and Funds Not Replaced

I am extremely frustrated with the lack of service and accountability from Standard Bank’s ***** Department.

I opened a ***** case on my account on 6 November 2025. I promptly submitted all requested documentation, including the case number and a sworn affidavit. Shortly thereafter, I received a call informing me that the ***** case had been closed and that I could go into a branch to have a new card issued.

When I went to the branch and received the new card, I was then told that there is still an active hold on my account, which prevents me from using the card. The branch advised that only the ***** department can remove this hold, and that I would need to contact them telephonically.

Since then, I have called the ***** department multiple times. Each call results in the same response: I am told that my case has been “escalated” and that someone will contact me before close of business. No one ever does. I am repeatedly given the run-around with no resolution.

This situation makes absolutely no sense:

I was told the case is closed

My *****ulently taken funds have not been replaced

My account is still restricted

I have a new card that I cannot use

The branch cannot assist

The ***** department does not follow up

If I cannot get assistance from the branch or via phone, what exactly am I supposed to do as a customer?

At this point, I am beyond frustrated. I no longer have confidence in Standard Bank’s ability to protect or support its customers. I honestly just want to close my account and move to a bank that actually cares about its customers.

I would not recommend Standard Bank to anyone based on this experience and I am posting this in the hope that someone competent finally takes ownership of this matter and resolves it urgently.